More Siwertell road-mobile unloader customers benefit from latest service innovation

Bruks Siwertell has been contracted to provide its innovative Siwertell Care augmented reality (STC-AR) service agreement to an existing Siwertell road-mobile ship unloader customer in the US. The agreement showcases a digital service technology that integrates augmented reality (AR), revolutionizing maintenance and service tasks, and maximizing operational efficiency for road-mobile unloader users.

The US customer operates a next-generation Siwertell 5 000 S road-mobile ship unloader, which was delivered in July 2024. The cement handler has subsequently opted to supplement this delivery with an STC-AR service agreement.

“STC-AR agreements represent a significant milestone for our road-mobile ship unloader business line,” says Jörgen Ojeda, Sales Director, Mobile Unloaders, Bruks Siwertell. “They highlight how we are blending innovative technologies, such as augmented reality, with our renowned customer care agreements to deliver unmatched levels of service and support.”

STC-ARs are next-level digital service agreements, designed to complement regular mechanical, hydraulic and electrical inspections and maintenance work on Siwertell road-mobile unloaders. “They combine cutting-edge hardware, including AR glasses and headsets, with pre-paid, fixed-cost support and discounts on spare parts,” explains Ojeda.

The AR-kit connects to Bruks Siwertell in Sweden via mobile internet, allowing local service engineers and operators to link with remote experts. Bruks Siwertell engineers can monitor and guide on-site maintenance tasks in real-time, seeing what the operator sees and providing immediate, tailored instructions.

This transformative approach offers a number of key advantages including enhanced troubleshooting, as technical issues can be quickly assessed and resolved remotely, minimizing equipment downtime. Maintenance and service tasks can also be carried out more efficiently, under real-time expert supervision, ensuring they are also completed correctly.

Remote support also reduces the need for on-site engineer call-outs, which lowers costs and travel-related environmental impact. Furthermore, real-time evaluations and discussions of equipment performance streamlines communications and enables continuous improvement.

“These agreements elevate the level of support we can provide to our customers,” he adds. “From rapid troubleshooting to significant cost and efficiency benefits, the STC-AR is a game-changer in how maintenance and operational support are delivered.”

Next-generation Siwertell road-mobile units are equipped with an integrated communications system that enables remote access, troubleshooting and support.